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TERMS AND CONDITIONS

Last update: 14th Nov 2020
We are glad to welcome you on the portal of UNICLINICS INTERNATIONAL LTD, the main office of which is located at 585 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT (hereinafter - UCIO UNICLINICS®).

By using our portal, you agree to the terms and conditions and privacy policy. Please read this information carefully. If you do not agree to these terms, please stop using the portal.
§ 1 Portal of UCIO UNICLINICS®

1.1. UCIO UNICLINICS® is an information platform containing information about providers of medical and health services (hereinafter Medical Providers). Its purpose is to provide the Users of the portal with information about Medical Providers, their services and estimated cost.

1.2. UCIO UNICLINICS® is intended only for individuals over 18 years of age. The user has the right to use the services of UCIO UNICLINICS® on behalf of a third party under the age of 18 years.

1.3. Information about Medical Providers on the UCIO UNICLINICS® portal is presented on the basis of data provided by the Providers themselves or obtained from various online and offline sources. Information about Medical Providers on the portal is carefully analyzed, monitored and updated by the administration of the portal UCIO UNICLINICS®, but it is not guaranteed that all the information provided is accurate, comprehensive and correct. UCIO UNICLINICS® is also not responsible for any errors or typographical errors, inaccurate, misleading or false information provided by Medical Providers.

1.4. UCIO UNICLINICS® should not be considered as a definite recommendation of a Medical Provider or a confirmation of the quality, level of service and qualification of its services. The UCIO UNICLINICS® portal is not a substitute for medical advice, but is for informational purposes only.

§ 2 UCIO UNICLINICS® Services

2.1 UCIO UNICLINICS® provides the User with organizational services, the cost of each service is calculated separately or as a package of services. A detailed list of services is indicated in the individual offer provided to the patient or customer.

2.2. UCIO UNICLINICS® does not direct the User to certain Medical Providers, but only informs you about possible diagnostic options for treatment and rehabilitation, based on the needs of the User, including a convenient time period, geographical location, medical indications and so on. Thus, the User is recommended possible options and is provided with a list of Medical Providers with information about their specialization. The user has the right to choose one of them and use his services.

2.3. UCIO UNICLINICS® facilitates the establishment of communication between the User and the Medical Provider, the Agreement on the provision of medical services is concluded directly between the User and the Medical Provider. UCIO UNICLINICS® does not affect the advice of doctors about the diagnosis / treatment.

2.4. UCIO UNICLINICS® also provides the User with Additional Services that allow you to facilitate and speed up the organization of a trip for treatment. The cost of each Service is calculated individually or provided in a package.

UCIO UNICLINICS® services include, but are not limited to:

• Response to inquiry within 24 hours

• Assistance in the selection of the clinic based on the characteristics of the disease

• Expedited processing of the request and entry to the clinic

• Visa support, including the design of an invitation from the clinic for a medical visa

• A letter for passport control with a visa

• Extension of the visa if necessary to continue the examination or treatment

• Individual manager for the entire period of the medical program

• Coordination of the program by the doctor UCIO UNICLINICS®

• Consultation with doctors of one or several clinics.

• Negotiations to optimize the cost of diagnosis and treatment

• Account control, return of unspent funds

• Medical support for the next 3 months after treatment ends.

• Assistance in the acquisition and transportation of medicines

• Services of transfer from the airport and in the city

• Air ambulance and medical transportation services

• Assistance in booking tickets and hotels

• Medical Translator / Coordinator

• Services for the organization of an extramural consultation with the detail of treatment recommendations

• Audit of quality control at all stages of service

§ 3 Responsibilities of the parties

3.1. User Responsibilities

3.1.1. The user undertakes to fulfill the necessary prerequisites for a successful treatment program. The user provides complete information about the disease, otherwise UCIO UNICLINICS® cannot organize an effective medical program.

3.1.2. The user must follow the recommendations of the doctor and clinic staff.

3.1.3. The user is responsible both for the actions of the Patient and those of the accompanying person, as well as for their own.

3.1.4. The user is obliged to come to the clinic in time for the diagnosis or treatment.

3.1.5. The user leaves the country of diagnosis and treatment after the end of the medical program, if he is not a resident of the given country.

3.2. Responsibilities of UCIO UNICLINICS®

3.2.1. UCIO UNICLINICS® is the organizer of the medical program and services. UCIO UNICLINICS® is responsible for organizing the booked program.

3.2.2. A medical service agreement is concluded between the User and the Medical Provider.

3.2.3. The contractor does not affect the recommendations of the doctors about the diagnosis / treatment. All responsibility for the quality of medical services takes over the Medical Provider.

3.2.4. UCIO UNICLINICS® is not responsible for the refusal of the consular authorities in issuing visas to the Customer, for the actions of passport and customs authorities, as well as in the event of force majeure.

§ 4 Cancellation Policy

4.1. The user has the right to refuse UCIO UNICLINICS® services at any time without giving a reason.

In the event that the User refuses the services of UCIO UNICLINICS® without explanation, the following conditions come into force:

4.1.1. In case of refusal of services before the start of the program, the funds transferred by the User as a payment for the UCIO UNICLINICS® service are returned, except for the expenses related to their transaction and the costs for the services already rendered.

4.1.2. In case of refusal of services during the implementation of the program, no refund for UCIO UNICLINICS® services is provided.

4.2. The user can free of charge (with a full refund, except for the costs associated with their transaction) to refuse UCIO UNICLINICS® services in the following cases:

4.2.1. the doctor determines that the user is not treated (within two (2) weeks after such cancellation, the user must provide UCIO UNICLINICS® with a doctor's certificate confirming that the user is not eligible for treatment);

4.2.2. the doctor determines that the user cannot travel (for two (2) weeks after such cancellation, the user must provide UCIO UNICLINICS® with a doctor's certificate confirming that the user cannot travel);

4.2.3. in case of natural disasters or military actions (the Party for which the impossibility of performance of obligations under the contract was created must notify the other party of the occurrence and termination of such circumstances no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is recorded in writing)

4.2.4. in case of death (automatic cancellation of the order upon provision of the relevant document).

4.3. The User may opt out of the Additional Services at any time, in the event that the Services have not been provided or organized by UCIO UNICLINICS®. If the User refuses the Third Party Additional Services, then the Third Party Cooperation Terms come into force.

4.4. In order to exercise the right to cancel a refusal of services, the User must inform UCIO UNICLINICS® by means of an application (for example, in a letter, fax, or e-mail) about his decision to terminate the contract.

The application should be sent to e-mail: office@uniclinics.com

Address: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT

United Kingdom of Great Britain and Northern Ireland
§ 5 Refund policy

5.1. Refunds are made upon termination of the contract in accordance with section number 4.

5.2. Refunds are made for services of UCIO UNICLINICS® that have not been provided. The consumer is reasonably obliged to pay for services that have already been provided if the services were provided at the request of the consumer before he exercised his right to refuse.

5.3. Refunds are made to the same account from which the payment was made. In the absence of such an opportunity, the owner of the account from which the payment was made, provides another account and confirms in writing that he is the initiator of the transfer of funds to this account. A statement about this is received by e-mail of the company's contact person or at office@uniclinics.com

5.4 Refund is made within 14 days from the date of termination of the contract, if during this period reliable information was provided about the beneficiary's account. If information is provided later, then within 14 days from the date of confirmation of the recipient's account.

§ 6 Confidential Information

6.1. The user undertakes to provide UCIO UNICLINICS® with the necessary medical information (medical report, epicrisis, discharge from the outpatient card). The user releases Medical Providers from medical confidentiality in relation to UCIO UNICLINICS®, thereby giving UCIO UNICLINICS® the ability to comply with the terms of the Agreement.

6.2. The user will be required to provide his / her real, full name, telephone number, email address, and acceptance of these Terms of Use and the privacy policy of UCIO UNICLINICS®.

6.3. The user may request from UCIO UNICLINICS® to delete all personal and medical information from the database, for this you need to send an email to office@uniclinics.com. In accordance with the privacy policy, UCIO UNICLINICS® deletes or blocks personal data and special personal data immediately after receiving such a request.

6.4. After closing a user account, UCIO UNICLINICS® will not use this data for any other purpose, in particular for advertising purposes.



§ 7 Limitation of Liability, Indemnification

7.1. UCIO UNICLINICS® is an information and analytical portal designed to find Medical Providers and doctors with the required specialization, qualifications, work experience, or medical services.

Information about doctors that is posted on the Site is obtained by the Administration of UCIO UNICLINICS® directly from Medical Providers, either from the doctors themselves or from other online or offline sources. The administration of UCIO UNICLINICS® takes steps to verify this information and to eliminate inaccurate information.

7.2. The administration of UCIO UNICLINICS® takes all measures to verify the information provided by Medical Providers and doctors for posting on the Site, including information about the availability of a license. At the same time, the Administration of UCIO UNICLINICS® checks this information for relevance whenever possible.

7.3. Information about medical services, specialization of doctors, diseases, diagnostic methods and methods of treatment is for reference only. Administration of UCIO UNICLINICS® does not guarantee its reliability and compliance with modern scientific achievements.

7.4. The administration of UCIO UNICLINICS® strongly recommends that you seek qualified medical assistance directly from doctors of the required specialization, including those whose profiles are presented on the portal. The administration of UCIO UNICLINICS® under no circumstances is responsible for the quality of medical services provided by doctors or Medical Providers whose profiles are posted on the portal.

7.5. Except as provided in this Agreement and the Agreement on the organization of medical services, UCIO UNICLINICS® does not give any guarantees of the quality of medical care provided by Medical Providers.

7.6. Using the UCIO UNICLINICS® portal, the User confirms his acceptance of these terms and conditions and assumes all risks and liability resulting from the use of the portal, including financial risks.

§8 Intellectual property protection

8.1. All information provided on the UCIO UNICLINICS® portal is the property of UCIO UNICLINICS®, including texts, logo, structure of the site, organization system, and is protected by copyright law.

8.2. The use, publication and reproduction of materials presented on the portal without the written permission of UCIO UNICLINICS® is prohibited. When using information from the UCIO UNICLINICS® portal, reference to the source is required.

8.3. All materials on the site can only be used for informational, non-commercial purposes. Any copying of information for the purpose of preparing commercial offers is illegal and will be prosecuted under the laws of the United Kingdom of Great Britain and Northern Ireland.

§ 9 Force Majeure

9.1. When circumstances make it impossible for one of the parties to fully fulfill obligations under this contract, namely fire, natural disasters, military operations of any nature, any restrictions imposed by state bodies and other circumstances beyond the circumstances of the parties, the period of fulfillment of obligations shifts in proportion the time during which such circumstances apply.

9.2. The party for whom the impossibility to fulfill obligations under this contract has been created must notify the other party of the occurrence and termination of such circumstances no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is fixed in writing.

9.3. Proper evidence of the above circumstances will be documents of the relevant authorities.

§ 10 Applicable law

10.1. All disputes and controversies arising from the execution of this agreement are resolved through negotiations. All claims must be submitted in writing.

10.2. If it is impossible to reach an agreement peacefully, claims are considered in the court of first instance at the place of registration of UCIO UNICLINICS®.

§ 11 Effect of certain provisions of the Agreement

In cases where one of the clauses of the Treaty becomes wholly or partially invalid, the validity of the remaining clauses of the Treaty does not lose its force.

§ 12 Amendments to the Agreement

The administration of UCIO UNICLINICS® has the right to change the terms of this Agreement at any time by publishing a new edition on the Website indicating the time of updating. The User undertakes to regularly review the text of the Agreement published on the Site in order to review the changes.