Last update: 14th Nov 2020
We are glad to welcome you on the portal of UNICLINICS INTERNATIONAL LTD, the main office of which is located at 585 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT (hereinafter - UNICLINICS®).

By using our portal, you agree to the terms and conditions and privacy policy. Please read this information carefully. If you do not agree to these terms, please stop using the portal.
§ 1 UNICLINICS® Portal

1.1. UNICLINICS® is a platform containing information about providers of medical and health services (hereinafter Medical Providers). Its purpose is to provide the Users of the portal with information about Medical Providers, their services and estimated cost.

1.2. UNICLINICS® is intended only for individuals aged over 18. The User has the right to employ the UNICLINICS® services on behalf of a third party under the age of 18 years.

1.3. Information about Medical Providers on the UNICLINICS® portal is presented on the basis of data provided by the Providers themselves or obtained from various online and offline sources. Information about Medical Providers on the portal is carefully analyzed, monitored and updated by the administration of the portal UNICLINICS®, but it is not guaranteed that all the information provided is accurate, comprehensive and correct. UNICLINICS® is also not responsible for any errors or typographical errors, inaccurate, misleading or false information provided by Medical Providers.

1.4. UNICLINICS® should not be considered as a definite recommendation of a Medical Provider or a confirmation of the quality, level of service and qualification of its services. The UNICLINICS® portal is not a substitute for medical advice but is used for informational purposes only.

§ 2 UNICLINICS® Services

2.1 UNICLINICS® provides the User with organizational services, the cost of each service is calculated separately or as a package of services. A detailed list of services is indicated in the individual offer provided to the patient or customer.

2.2. UNICLINICS® does not direct the User to certain Medical Providers, but only informs you about possible diagnostic options for treatment and rehabilitation, based on the needs of the User, including a convenient time period, geographical location, medical indications and so on. Thus, the User is recommended possible options and is provided with a list of Medical Providers with information about their specialization. The user has the right to choose one of them and use his services.

2.3. UNICLINICS® facilitates the establishment of communication between the User and the Medical Provider, the Agreement on the provision of medical services is concluded directly between the User and the Medical Provider. UNICLINICS® does not affect the advice of doctors about the diagnosis / treatment.

2.4. UNICLINICS® also provides the User with Additional Services that allow one to facilitate and speed up the organization of treatment. The cost of each Service is calculated individually or provided in a package.

UNICLINICS® services include but are not limited to:

• Response to inquiry within 24 hours

• Assistance in the selection of the clinic based on the disease peculiarities

• Expedited request processing and admission to the clinic

• Visa support (including provision of an invitation letter from the clinic for medical visa)

• Invitation letter for passport control (in case of visa availablity or visa-free regime)

• Visa extension (in case of examination or treatment continuation)

• Personal manager for the entire period of medical program realization

• Program coordination by the UNICLINICS® medical specialist

• Medical consultation with the specialists from one or several clinics

• Optimization of the diagnostics and treatment costs

• Invoice control, refund facilitation

• Medical support for the next 3 months after treatment termination

• Assistance in purchasing and shipping of medications

• Airport - clinic / hotel transfer services

• Air medical services and medical transportation services

• Assistance in booking tickets and hotels

• Medical Interpreter / Coordinator

• Organization of an extramural consultation with detailed treatment recommendations

• Quality control monitoring at all stages of service.

§ 3 Responsibilities of the parties

3.1. User's Responsibilities

3.1.1. The User undertakes to fulfill the necessary prerequisites for a successful treatment program. The User provides complete information about the disease, otherwise UNICLINICS® is unable to organize an effective medical program.

3.1.2. The User must follow the recommendations of the doctor and clinic staff.

3.1.3. The User is responsible both for the actions of the Patient and those of the accompanying person, as well as for their own.

3.1.4. The User is obliged to come to the clinic in time for the diagnostics or treatment.

3.1.5. The User leaves the country of diagnostics and treatment after the end of the medical program if they are not residents of the given country.

3.2. Responsibilities of UNICLINICS®

3.2.1. UNICLINICS® is the organizer of the medical program and services. UNICLINICS® is responsible for the booked program organization.

3.2.2. A medical service agreement is concluded between the User and the Medical Provider.

3.2.3. The contractor does not affect the recommendations of the doctors about the diagnostics / treatment. All responsibility for the quality of medical services takes over the Medical Provider.

3.2.4. UNICLINICS® is not responsible for the refusal of the consular authorities in issuing visas to the Customer, for the actions of passport and customs authorities, as well as in the event of force majeure.

§ 4 Cancellation Policy

4.1. The User has the right to decline UNICLINICS® services at any time without giving a reason. In case the User refuses from the UNICLINICS® services without explanation, the following conditions come into force:

4.1.1. In case of refusal of services before the beginning of the program, the funds transferred by the User as a payment for the UNICLINICS® services are returned, except for the expenses related to their transaction and the costs for the services already rendered.

4.1.2. In case of refusal of services during the implementation of the program, no refund for UNICLINICS® services is provided.

4.2. The User can refuse from the UNICLINICS® services with a full refund, except for the costs associated with their transaction, in the following cases:

4.2.1. The doctor determines that the User is incurable (within two (2) weeks after such cancellation, the User must provide UNICLINICS® with a doctor's certificate confirming that the User is not eligible for treatment);

4.2.2. The doctor determines that the User cannot travel (for two (2) weeks after such cancellation, the User must provide UNICLINICS® with a doctor's certificate confirming that the user is unable to travel);

4.2.3. In case of natural disasters or military actions (the Party facing the impossibility of obligations performance must notify the other party of the occurrence of such circumstances and contract termination no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is recorded in writing).

4.2.4. In case of death (automatic cancellation of the order upon provision of the relevant document).

4.3. The User may opt out of the Additional Services at any time, in case the Services have not been provided or organized by UNICLINICS®. If the User refuses the Third Party Additional Services, then the Third Party Cooperation Terms come into force.

4.4. In order to exercise the right to refuse from services, the User must inform UNICLINICS® by means of an application (e.g. in a letter, fax, or e-mail) about his decision to terminate the contract.

The application must be sent to e-mail: office@uniclinics.com

Address: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT

United Kingdom of Great Britain and Northern Ireland
§ 5 Refund policy

5.1. Refunds are made upon termination of the contract in accordance with section 4.

5.2. Refunds are made for services of UNICLINICS® that have not been provided. The consumer is reasonably obliged to pay for services that have already been provided if the services were provided at the request of the consumer before he exercised his right to refuse.

5.3. Refunds are made to the same bank account from which the payment was made. In the absence of such an opportunity, the owner of the account which the payment was made from, provides another account and confirms in writing that they are the initiator of the fund transfer to this account. A statement about this is received via e-mail of the company's contact person or at office@uniclinics.com

5.4 Refund is made within 14 days from the date of contract termination if during this period reliable information about the beneficiary's account was provided. If information is provided later, then the refund is made within 14 days from the date of the recipient's account confirmation.

§ 6 Confidential Information

6.1. The User undertakes to provide UNICLINICS® with the necessary medical information (medical report, epicrisis, discharge from the outpatient card, etc.). The User releases Medical Providers from medical confidentiality in relation to UNICLINICS®, thereby giving UNICLINICS® the ability to comply with the terms of the Agreement.

6.2. The User will be required to provide their real, full name, telephone number, email address, and acceptance of these Terms of Use and the UNICLINICS® privacy policy.

6.3. The User may request UNICLINICS® to delete all personal and medical information from the database, for this you need to send an email to office@uniclinics.com. In accordance with the privacy policy, UNICLINICS® deletes or blocks personal data and special personal data immediately after receiving such a request.

6.4. After closing a user's account, UNICLINICS® will not use this data for any other purpose, in particular for advertising purposes.

§ 7 Limitation of Liability, Indemnification

7.1. UNICLINICS® is an information and analytical portal designed for searching Medical Providers and doctors with the required specialization, qualifications, work experience, or medical services provided.

Information about doctors that is posted on the Web-site is obtained by the Administration of UNICLINICS® directly from Medical Providers, either from the doctors themselves or from other online or offline sources. The administration of UNICLINICS® takes steps to verify this information and to eliminate inaccurate information.

7.2. The UNICLINICS® Administration takes all measures to verify the information provided by Medical Providers and doctors for publishing on the Web-site, including information about the license availability. At the same time, the UNICLINICS® Administration checks this information for relevance whenever possible.

7.3. Information about medical services, specialization of doctors, diseases, diagnostic methods and methods of treatment is for reference only. The UNICLINICS® Administration does not guarantee its reliability and compliance with modern scientific achievements.

7.4. The UNICLINICS® Administration strongly recommends that you seek qualified medical assistance directly from doctors of the required specialization, including those whose profiles are presented on the portal. The UNICLINICS® Administration under no circumstances is responsible for the quality of medical services provided by doctors or Medical Providers whose profiles are posted on the portal.

7.5. Except as provided in this Agreement and the Agreement on the organization of medical services, UNICLINICS® does not give any guarantees of the quality of medical care provided by Medical Providers.

7.6. Using the UNICLINICS® portal, the User confirms his acceptance of these terms and conditions and assumes all risks and liability resulting from the use of the portal, including financial risks.

§8 Intellectual Property Rights

8.1. All information provided on the UNICLINICS® portal is the property of UNICLINICS®, including texts, logo, structure of the site, organization system, and is protected by copyright law.

8.2. The use, publication and reproduction of materials presented on the portal without the written permission of UNICLINICS® is prohibited. When using information from the UNICLINICS® portal, reference to the source is required.

8.3. All materials on the web-site can only be used for informational, non-commercial purposes. Any copying of information for the purpose of preparing commercial offers is illegal and will be prosecuted under the laws of the United Kingdom of Great Britain and Northern Ireland.

§ 9 Force Majeure

9.1. In case of impossiblity of one of the parties to fulfill obligations under this contract, namely fire, natural disasters, military operations of any nature, any restrictions imposed by state bodies and other circumstances beyond the circumstances of the parties, the period of fulfillment of obligations shifts in proportion the time during which such circumstances apply.

9.2. The Party to whom the impossibility to fulfill obligations under this contract has been created must notify the other party of the occurrence and termination of such circumstances no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both Parties may terminate the contractual relationship, which is fixed in writing.

9.3. Proper evidence of the above circumstances are to be documents by the relevant authorities.

§ 10 Applicable Law

10.1. All disputes and controversies arising from the execution of this Agreement are resolved through negotiations. All claims must be submitted in writing.

10.2. If it is impossible to reach an agreement peacefully, claims are considered in the court of first instance at the place of UNICLINICS® registration.

§ 11 Effect of Certain Provisions of the Agreement

In cases where one of the clauses of the Treaty becomes wholly or partially invalid, the validity of the remaining clauses of the Treaty does not lose its force.

§ 12 Amendments to the Agreement

The UNICLINICS® administration has the right to change the terms of this Agreement at any time by publishing a new edition on the web-site indicating the time of updating. The User undertakes to regularly review the text of the Agreement published on the web-site in order to review the changes.