§ 3 Responsibilities of the parties
3.1. User Responsibilities
3.1.1. The user undertakes to fulfill the necessary prerequisites for a successful treatment program. The user provides complete information about the disease, otherwise UCIO UNICLINICS® cannot organize an effective medical program.
3.1.2. The user must follow the recommendations of the doctor and clinic staff.
3.1.3. The user is responsible both for the actions of the Patient and those of the accompanying person, as well as for their own.
3.1.4. The user is obliged to come to the clinic in time for the diagnosis or treatment.
3.1.5. The user leaves the country of diagnosis and treatment after the end of the medical program, if he is not a resident of the given country.
3.2. Responsibilities of UCIO UNICLINICS®
3.2.1. UCIO UNICLINICS® is the organizer of the medical program and services. UCIO UNICLINICS® is responsible for organizing the booked program.
3.2.2. A medical service agreement is concluded between the User and the Medical Provider.
3.2.3. The contractor does not affect the recommendations of the doctors about the diagnosis / treatment. All responsibility for the quality of medical services takes over the Medical Provider.
3.2.4. UCIO UNICLINICS® is not responsible for the refusal of the consular authorities in issuing visas to the Customer, for the actions of passport and customs authorities, as well as in the event of force majeure. § 4 Cancellation Policy
4.1. The user has the right to refuse UCIO UNICLINICS® services at any time without giving a reason.
In the event that the User refuses the services of UCIO UNICLINICS® without explanation, the following conditions come into force:
4.1.1. In case of refusal of services before the start of the program, the funds transferred by the User as a payment for the UCIO UNICLINICS® service are returned, except for the expenses related to their transaction and the costs for the services already rendered.
4.1.2. In case of refusal of services during the implementation of the program, no refund for UCIO UNICLINICS® services is provided.
4.2. The user can free of charge (with a full refund, except for the costs associated with their transaction) to refuse UCIO UNICLINICS® services in the following cases:
4.2.1. the doctor determines that the user is not treated (within two (2) weeks after such cancellation, the user must provide UCIO UNICLINICS® with a doctor's certificate confirming that the user is not eligible for treatment);
4.2.2. the doctor determines that the user cannot travel (for two (2) weeks after such cancellation, the user must provide UCIO UNICLINICS® with a doctor's certificate confirming that the user cannot travel);
4.2.3. in case of natural disasters or military actions (the Party for which the impossibility of performance of obligations under the contract was created must notify the other party of the occurrence and termination of such circumstances no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is recorded in writing)
4.2.4. in case of death (automatic cancellation of the order upon provision of the relevant document).
4.3. The User may opt out of the Additional Services at any time, in the event that the Services have not been provided or organized by UCIO UNICLINICS®. If the User refuses the Third Party Additional Services, then the Third Party Cooperation Terms come into force.
4.4. In order to exercise the right to cancel a refusal of services, the User must inform UCIO UNICLINICS® by means of an application (for example, in a letter, fax, or e-mail) about his decision to terminate the contract.
The application should be sent to e-mail: firstname.lastname@example.org
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