§ 3 Responsibilities of the parties
3.1. User's Responsibilities
3.1.1. The User undertakes to fulfill the necessary prerequisites for a successful treatment program. The User provides complete information about the disease, otherwise UNICLINICS® is unable to organize an effective medical program.
3.1.2. The User must follow the recommendations of the doctor and clinic staff.
3.1.3. The User is responsible both for the actions of the Patient and those of the accompanying person, as well as for their own.
3.1.4. The User is obliged to come to the clinic in time for the diagnostics or treatment.
3.1.5. The User leaves the country of diagnostics and treatment after the end of the medical program if they are not residents of the given country.
3.2. Responsibilities of UNICLINICS®
3.2.1. UNICLINICS® is the organizer of the medical program and services. UNICLINICS® is responsible for the booked program organization.
3.2.2. A medical service agreement is concluded between the User and the Medical Provider.
3.2.3. The contractor does not affect the recommendations of the doctors about the diagnostics / treatment. All responsibility for the quality of medical services takes over the Medical Provider.
3.2.4. UNICLINICS® is not responsible for the refusal of the consular authorities in issuing visas to the Customer, for the actions of passport and customs authorities, as well as in the event of force majeure.§ 4 Cancellation Policy
4.1. The User has the right to decline UNICLINICS® services at any time without giving a reason. In case the User refuses from the UNICLINICS® services without explanation, the following conditions come into force:
4.1.1. In case of refusal of services before the beginning of the program, the funds transferred by the User as a payment for the UNICLINICS® services are returned, except for the expenses related to their transaction and the costs for the services already rendered.
4.1.2. In case of refusal of services during the implementation of the program, no refund for UNICLINICS® services is provided.
4.2. The User can refuse from the UNICLINICS® services with a full refund, except for the costs associated with their transaction, in the following cases:
4.2.1. The doctor determines that the User is incurable (within two (2) weeks after such cancellation, the User must provide UNICLINICS® with a doctor's certificate confirming that the User is not eligible for treatment);
4.2.2. The doctor determines that the User cannot travel (for two (2) weeks after such cancellation, the User must provide UNICLINICS® with a doctor's certificate confirming that the user is unable to travel);
4.2.3. In case of natural disasters or military actions (the Party facing the impossibility of obligations performance must notify the other party of the occurrence of such circumstances and contract termination no later than 7 (seven) days from the moment of their occurrence. If these circumstances cannot be eliminated, then both parties may terminate the contractual relationship, which is recorded in writing).
4.2.4. In case of death (automatic cancellation of the order upon provision of the relevant document).
4.3. The User may opt out of the Additional Services at any time, in case the Services have not been provided or organized by UNICLINICS®. If the User refuses the Third Party Additional Services, then the Third Party Cooperation Terms come into force.
4.4. In order to exercise the right to refuse from services, the User must inform UNICLINICS® by means of an application (e.g. in a letter, fax, or e-mail) about his decision to terminate the contract.
The application must be sent to e-mail: email@example.com
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